Refund & Cancellation Policy

Last updated: September 18, 2026

This policy explains how billing, cancellation, and refunds work for Fairy AI's (the "Service") soul stone subscriptions. It supplements Articles 7 and 8 of our Terms of Service; if the two documents conflict, the Terms of Service control.

1. Subscription Plans and Billing

• Soul stone subscriptions are offered in two tiers, BASIC and PLUS. The price and monthly stone allowance of each tier are shown on the purchase screen (the soul stone page).
• Billing is processed automatically each month through our international payment provider and Merchant of Record, Polar. Payment method, billing date, and amount are disclosed on Polar's checkout screen and in confirmation emails it sends you.
• Because payments are processed internationally, VAT or other applicable taxes may be collected by Polar as part of the charged amount.

2. How Soul Stones Are Granted

• Once a subscription is active, that tier's soul stone allowance is granted automatically at initial signup and again on every subsequent monthly billing date.
• Granted soul stones carry over and never expire, except that any remaining balance is forfeited upon account deletion.
• Independent of any subscription, all users continue to receive 1 free soul stone automatically every day, regardless of subscription status.

3. How to Cancel

• You may cancel your subscription at any time — either through the "Manage subscription" link included in Polar's payment confirmation email (customer portal), or by emailing support@fairyai.app to request cancellation.
• Once a cancellation request is received, automatic billing stops starting from the next billing cycle. The current cycle you've already been charged for is unaffected, and the soul stones granted for that cycle remain in your account.

4. Refund Policy

• Every subscription charge (both the first payment and each monthly renewal) is refunded in full, no questions asked, if you request it within 14 days of the charge date.
• When a refund is issued, the soul stones granted for that charge are removed from your account. If you have already used some of them, your balance goes to zero and the shortfall is deducted first from soul stones you receive later (a new subscription or the free daily stone). You will never be charged anything extra.
• To prevent abuse, accounts with a previous refund cannot re-subscribe automatically; email support@fairyai.app and we will enable it after a quick check.
• Charges older than 14 days are not eligible for a refund; you can still cancel at any time and billing stops from the next cycle.
• Canceling your subscription is always available for any reason, but cancellation by itself does not refund a charge that has already been billed. Please request a refund separately as described below.
• Nothing in this policy limits the rights you have under applicable consumer protection law.

5. How to Request a Refund

To request a refund, email support@fairyai.app with the account email used for the purchase and the date of the charge. We issue the refund to your original payment method within 3 business days of receiving your request; your card issuer may take a few more days to post it.