Refund & Cancellation Policy

Last updated: August 28, 2026

This policy explains how billing, cancellation, and refunds work for Fairy AI's (the "Service") soul stone subscriptions. It supplements Articles 7 and 8 of our Terms of Service; if the two documents conflict, the Terms of Service control.

1. Subscription Plans and Billing

• Soul stone subscriptions are offered in two tiers, BASIC and PLUS. The price and monthly stone allowance of each tier are shown on the purchase screen (the soul stone page).
• Billing is processed automatically each month through our international payment provider and Merchant of Record, Creem. Payment method, billing date, and amount are disclosed on Creem's checkout screen and in confirmation emails it sends you.
• Because payments are processed internationally, VAT or other applicable taxes may be collected by Creem as part of the charged amount.

2. How Soul Stones Are Granted

• Once a subscription is active, that tier's soul stone allowance is granted automatically at initial signup and again on every subsequent monthly billing date.
• Granted soul stones carry over and never expire, except that any remaining balance is forfeited upon account deletion.
• Independent of any subscription, all users continue to receive 1 free soul stone automatically every day, regardless of subscription status.

3. How to Cancel

• You may cancel your subscription at any time — either through the "Manage subscription" link included in Creem's payment confirmation email (customer portal), or by emailing newmadlog@gmail.com to request cancellation.
• Once a cancellation request is received, automatic billing stops starting from the next billing cycle. The current cycle you've already been charged for is unaffected, and the soul stones granted for that cycle remain in your account.

4. Refund Policy

• Following your first subscription payment, you may request a refund within the withdrawal period and under the conditions set out by applicable consumer protection law.
• If you have already used all or part of the soul stones granted for that billing cycle, a refund may be limited to, or reduced by, the unused portion.
• For recurring renewal charges after the first payment, a refund may be requested only if you have not used any of the soul stones granted for that renewal cycle, within the period required by applicable law. Renewal charges where soul stones have already been used are generally not eligible for a refund.
• Canceling your subscription is always available for any reason, but cancellation by itself does not refund a charge that has already been billed — a refund must be requested separately and must meet the conditions above.
• If your access is restricted due to a violation of the Terms of Service, refunds may be limited or subject to a deduction.

5. How to Request a Refund

To request a refund, email newmadlog@gmail.com with the account email used for the purchase and the date of the charge. We will review your request and respond within the period required by applicable law; approved refunds are issued to your original payment method.